Returns and Refunds Policy

Last updated: 21 October 2026

This online shop is operated by Chatham House (the Royal Institute of International Affairs). We hope you are pleased with your purchase. If you need to return an item or something is wrong with your order, please see our policy below.

Returns and cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at shop@chathamhouse.org, quoting your order number. If your order has already been dispatched, you can still exercise your cancellation rights as outlined below.

If you change your mind about a purchase, you have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

To request a return or cancellation, please contact us at shop@chathamhouse.org, quoting your order number.

Once you have notified us that you wish to cancel, you have a further 14 days to return your items.

Items should be returned in the same condition they were received, unused, with any tags and original packaging where possible. We may reduce your refund if an item has been used, damaged or handled more than necessary to inspect it, where permitted by law.

Mugs and water bottles

For hygiene reasons, we ask that mugs and water bottles are returned unused and in their original condition.

Customers may inspect these products as they would in a shop. However, if an item has been used or handled beyond what is necessary to inspect it, we may make a deduction from the refund to reflect any reduction in its value, where permitted by law.

This does not affect your statutory rights.

How to start a return

Please contact shop@chathamhouse.org before returning an item so that we can provide return instructions.

Unless otherwise agreed or required by law, customers are responsible for return postage costs where they have changed their mind.

We recommend obtaining proof of postage when returning goods.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect.

Email shop@chathamhouse.org with your order number, details of the issue and photographs where appropriate.

We will arrange a repair, replacement or refund as appropriate, in accordance with your statutory rights. Where an item is faulty or incorrect, Chatham House will cover reasonable return postage costs if a return is required.

Exchanges

If you would like to exchange an item, please contact us at shop@chathamhouse.org before returning it. Exchanges are subject to product availability and your statutory rights.

Refunds

For eligible cancellations, we will refund the cost of the returned goods and, where you cancel the entire order, the cost of standard delivery.

Any additional amount paid for express or premium delivery beyond the cost of standard delivery will not be refunded.

Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

We will notify you when your return has been processed. Refunds will be made to your original payment method, unless otherwise agreed. Your bank or payment provider may take additional time to process the refund.

UK delivery

We currently deliver to UK addresses only. Delivery charges are displayed at checkout before you complete your purchase.

Gift memberships

Chatham House gift memberships are purchased through our main website at chathamhouse.org rather than through this online merchandise shop.

For information about gift membership purchases, cancellations or refunds, please refer to the relevant terms and conditions on the Chatham House website.

Your statutory rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact us

For questions about orders, cancellations, returns, exchanges or refunds, please contact:

Chatham House
The Royal Institute of International Affairs
10 St James's Square
London SW1Y 4LE

Email: shop@chathamhouse.org

Website: shop.chathamhouse.org