Chatham House shop shipping policy

Last updated: 10 November 2026

This online shop is operated by Chatham House (the Royal Institute of International Affairs). We aim to ensure that all orders are processed and delivered efficiently.

UK delivery

We currently deliver to addresses within the United Kingdom only. International delivery is not available.

Delivery charges

Standard delivery charges start at £4.99.

Free standard delivery is available on orders over £50.

The applicable delivery charge will be displayed at checkout before you complete your purchase.

Processing and delivery times

We aim to process and dispatch orders as promptly as possible.

Estimated delivery times may vary depending on product availability, order volumes and delivery location.

Where delivery estimates are available, these will be communicated during checkout or in your order confirmation.

Unless otherwise agreed, orders will be delivered within 30 days of acceptance, in accordance with applicable UK consumer law.

Order confirmation and dispatch

Once you have placed an order, you will receive an email confirming that we have received it.

Where available, dispatch confirmation and tracking information will be provided once your order has been shipped.

Delivery delays

While we make every effort to deliver orders promptly, delays may occasionally occur due to circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed and provide an updated delivery estimate where possible.

Your statutory rights in relation to delayed or undelivered goods remain unaffected.

Missing, damaged or incorrect deliveries

If your order has not arrived within the expected delivery period, or if an item arrives damaged or incorrect, please contact us as soon as possible.

We will investigate the issue and arrange an appropriate resolution in accordance with your statutory rights.

For information about returning items or requesting a refund, please refer to our Returns and Refunds Policy.

Contact us

For questions about delivery or an existing order, please contact:

Chatham House
The Royal Institute of International Affairs
10 St James's Square
London SW1Y 4LE
United Kingdom

Email: shop@chathamhouse.org
Website: shop.chathamhouse.org