Chatham House shop terms of service

Last updated: 10 November 2026

1. Introduction

This online shop is operated by Chatham House (the Royal Institute of International Affairs), based at 10 St James's Square, London SW1Y 4LE.

These Terms of Service govern your use of the Chatham House online shop and the purchase of products through it. By placing an order, you agree to these terms.

Our online shop is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products.

2. Products and availability

The Chatham House online shop offers a selection of branded merchandise and other products.

We make every effort to ensure that product descriptions, images and prices are accurate. However, colours and appearances may vary slightly depending on your device.

All products are subject to availability. We reserve the right to discontinue products or limit quantities available for purchase.

3. Prices and payment

All prices are displayed in pounds sterling (GBP) and include VAT where applicable.

Delivery charges are calculated and displayed at checkout before you complete your purchase.

Payment must be made in full at checkout using one of the payment methods available through our online shop.

We reserve the right to correct pricing errors. Where an error affects an order you have placed, we will contact you before proceeding and offer you the opportunity to confirm or cancel your order.

4. Orders and confirmation

When you place an order, you will receive an email acknowledging receipt.

An order is accepted when we confirm that it has been dispatched. Until that point, we may be unable to fulfil an order, for example because a product is unavailable or a payment cannot be processed.

If we are unable to fulfil an order for which payment has been taken, we will provide a refund.

5. Delivery

We currently deliver to addresses within the United Kingdom only.

Delivery charges start at £4.99, with free delivery available on orders over £50.

Estimated delivery times and applicable charges will be provided during checkout or in our Shipping Policy.

We aim to dispatch and deliver orders promptly. Where delivery is delayed, we will keep you informed as appropriate.

Unless otherwise agreed, goods will be delivered within 30 days of the date your order is accepted.

Responsibility for the goods passes to you when they are delivered to you or someone you have nominated to receive them.

6. Returns, cancellations and refunds

If you change your mind about a purchase, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with UK consumer law.

If an item is damaged, faulty or not as described, you are entitled to the remedies available under applicable consumer protection legislation.

For full details of how to cancel an order, return an item, request an exchange or obtain a refund, please refer to our Returns and Refunds Policy, available on our online shop.

Nothing in these terms affects your statutory consumer rights.

7. Use of the online shop

You agree to use our online shop lawfully and not to engage in activities that could disrupt its operation, compromise its security or infringe the rights of Chatham House or others.

We reserve the right to restrict access to the shop where necessary to protect its security or prevent misuse.

8. Intellectual property

All Chatham House names, logos, branding, designs, text, images and other materials displayed on the online shop are owned by or licensed to Chatham House, unless otherwise stated.

These materials may not be reproduced, distributed or used for commercial purposes without prior written permission, except where permitted by law.

Purchasing a product does not grant any rights to use Chatham House's intellectual property beyond the normal use of that product.

9. Liability

We take reasonable care to ensure that our online shop operates securely and that products supplied meet applicable legal standards.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control, except where applicable law provides otherwise.

10. Privacy and personal information

We collect and process personal information in accordance with our Chatham House shop Privacy Policy and the wider Chatham House Privacy and Cookie Policies.

Our online shop is powered by Shopify, which processes certain personal information to enable transactions and provide the services associated with operating the shop.

11. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our products, services, operations or applicable legal requirements.

The terms applicable to your purchase will generally be those in effect when your order was placed.

The latest version will be available on our online shop.

12. Governing law

These Terms of Service are governed by the laws of England and Wales.

Nothing in these terms affects any mandatory consumer protections or rights you may have under applicable law, including rights to bring proceedings in the courts of your home jurisdiction where permitted.

13. Contact information

If you have any questions about these Terms of Service or an order placed through our online shop, please contact:

Chatham House
The Royal Institute of International Affairs
10 St James's Square
London SW1Y 4LE
United Kingdom

Email: shop@chathamhouse.org
Website: shop.chathamhouse.org